We want every Shoplva order to fit right. If something's off — size, colour, or a fault out of the box — here's exactly how to send it back.
You have 7 days from the delivery date to request a return or exchange. Requests made after this window will not be accepted, except in cases of a manufacturing defect discovered later, handled case-by-case.
To be eligible for a return, an item must be:
| Step | What to do |
|---|---|
| 1 | Email business@shoplva.shop with your order number and the reason for return, within 7 days of delivery |
| 2 | Our team confirms eligibility and shares the return address and instructions, usually within 1 business day |
| 3 | Pack the item with its tags and invoice, and hand it to the courier we arrange or drop it at the return point provided |
| 4 | We inspect the item on arrival and confirm your refund or exchange by email |
Need a different size or colour instead of a refund? Mention this when you request your return — subject to stock availability, we'll ship the replacement once the original item passes inspection, or in parallel for a faster turnaround where possible.
Once your returned item is inspected and approved:
If you receive a damaged item, the wrong product, or something is missing from your order, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover the return shipping and send a replacement or full refund at no extra cost to you.
Note: This policy is a general template for a Bangladesh-based online store and is provided as a starting point. Have it reviewed by a legal professional and adjust the timelines/costs to match how your business actually operates before publishing it live.
For any return, exchange or refund question: